The software update on Monday, November 17th, experienced a few circumstances where some of the functionality you are used to isn’t working as intended. We are actively working on a resolution and should have this fixed soon. You may be experiencing the inability to view some of your previously linked accounts and BillPay might not be active for some users.
Don’t Panic! We can still see everything in our system.
- Your accounts are all still there and are active!
- Any scheduled payments you have set up will still take place.
We apologize for the inconvenience and are working to resolve it ASAP. If you need assistance with transfers, balance inquiries, or mailing payments, or any other services, we have expanded our contact center and are here to assist you. Please call us at 877-318-3838. We have extra staff on phones to help you!
