The County Federal Credit Union is seeking a Collections Manager in either their Old Town or Presque Isle Operations Centers. This position will manage the personnel and processes required to coordinate all credit union collection efforts. Assist in the preservation of the credit union’s assets by controlling delinquent loans, visa, negative share, and draft accounts; by collecting delinquent loan payments and/or recovering collateral. Answer members’ questions regarding delinquency and provide & perform a variety of account maintenance. Assist members over the phone or in person to establish payment arrangements for past due or delinquent accounts in order to minimize the impact on a member and minimize loss to the credit union. Assist members when life events happen.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Responsible for directing delinquency control measures and coordinating collection activity. Position contacts members with past due balances, assists members with establishing payment arrangements, and follows up with members that do not honor prior payment arrangements. Identify member hardships and facilitate review of member requests for assistance.
Responsible for the proper and legal repossession of collateral securing a delinquent loan, of the upkeep of the collateral while in credit union possession and legal disposition of that collateral in the best interests of the credit union. Follow department procedures to ensure third-party disclosure and collection practices meet statutory mandates. Represent the credit union in dealings with attorneys, collection agencies, and courts. Responsible for proceedings involving bankruptcy (Chapters VII and XIII).
Supervises collection staff and guides and advises the team on areas of responsibility when questions or situations arise, including performance management, training, and mentoring.
KNOWLEDGE & SKILLS:
▪ A high school education or GED.
▪ Minimum six months of similar or related experience.
▪ Courtesy, tact, and diplomacy are essential elements of the job.
▪ Ability to prioritize, organize, and manage several projects at one time.
Apply today!
The County Federal Credit Union has an opening for a Full-Time Branch Manager/Loan Officer in the Presque Isle branch.
The right candidate must be able to efficiently assist in the management of daily operations of a branch. Assist in training and supervision and meet established goals. Promote a positive culture through coaching, guidance, and staff motivation. Interact with members on escalated issues, utilize resources, and provide resolutions within their authorization level.
The ability to motivate or influence others is the material part of the job, requiring a significant level of diplomacy and trust. Outside contacts become important, and fostering sound relationships with other entities, companies, individuals, and groups is necessary.
Essential Functions & Responsibilities:
- Underwrite consumer and mortgage loans to established lending limits as assigned.
- Hire, review, schedule, train, and monitor the work of Branch personnel.
- Solicit new residential mortgages, consumer and commercial business loans, and cross-sell CFCU loans and deposit products to meet member quality standards.
- Network in the Presque Isle community to develop new long-term, mutually beneficial relationships, promoting the credit union’s products and services to increase deposits, consumer, real estate, and small business loan relationships through a consultative selling approach.
- Respond to Member inquiries and referrals. Conduct interviews with prospective borrowers to analyze financial and credit data, determine customer financing objectives, advise customers of product/pricing policies and guidelines, and gather any additional required information.
- Monitor Branch operating results relative to established objectives and ensure appropriate steps are taken to correct unsatisfactory conditions.
- Ability to perform all branch personnel’s essential duties in their absence, including occasional closing shifts and weekend shifts when needed.
- Ability to perform Notarial Acts.
- Perform other job-related duties as assigned.
Ensure employees meet goals and educate members on appropriate products and services. Actively train on updates and changes to policies and procedures and ensure compliance. Must have excellent organizational as well as oral and written communication skills. This position entails reviewing and processing applications for various loans, including consumer, mortgage, and home equity. We offer a competitive wage and benefits package, including a very generous 401(k) plan! Apply today!
The County Federal Credit Union is seeking a positive and ambitious individual to join our team! We have a Full-time Teller/Member Relations Specialist position available at the Presque Isle and Caribou branches.
This position is responsible for promoting our products and services to all members, processing member transactions (deposits, withdrawals, payments, and other cash/check transactions), ensuring transactions are processed accurately and efficiently within our balancing procedures, and providing exceptional member service. The successful candidate will have a positive, friendly, professional attitude and appearance. Reliable transportation and attendance are a must, along with weekend availability. We offer a competitive wage and benefits package, including a very generous 401(k) plan! Apply today!
The County Federal Credit Union is seeking an energetic and positive person with the desire to help our members and provide them with great service! We have a Full-Time Member Service Center Representative position available in the Caribou branch.
The ideal candidate will resolve members’ questions and concerns during the first contact whenever possible. This role requires effective communication over the phone while maintaining in-depth knowledge of all products and services. This candidate should possess a pleasant personality, the ability to research and resolve issues, and the ability to deal effectively with members’ needs. Strong written and verbal communication skills are a must. We offer a competitive wage and benefits package, including a very generous 401(k) plan! If you are looking to expand your career with one of the Best Places to Work in Maine, apply today!
The County Federal Credit Union seeks a positive and ambitious individual to join our team! We have a Part-time Teller/Member Relations Specialist position available in our Houlton branch.
This position is responsible for promoting our products and services to all members, processing member transactions (deposits, withdrawals, payments, and other cash/check transactions), ensuring transactions are processed accurately and efficiently within our balancing procedures, and providing exceptional member service. The successful candidate will have a positive, friendly, professional attitude and appearance. Reliable transportation and attendance are a must, along with weekend availability. We offer a competitive wage and benefits package, including a very generous 401(k) plan!
This is a great career opportunity if you enjoy positively impacting people’s lives and want to contribute to our mission. Apply today! To apply, please send your resume and cover letter to careers@countyfcu.org and attention to Human Resources. Equal Opportunity Employer.
What are you looking for in a Career?!
A fun work family, a professional environment, a new experience?
We are always looking for bright, ambitious, progressive-minded talent to join our team of professionals. Having related experience in financial or customer service is always a plus but not required. The County Federal Credit Union is a member-owned financial institution with offices in Bangor, Caribou, Fort Fairfield, Houlton, Howland, Mars Hill, Old Town, and Presque Isle.
We’d love to talk with you.
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